Help Desk Support Coordinator
Posted 27 days ago
Help Desk Support Coordinator
PEG, LLC - Virginia (Fairfax)
WHO ARE WE? PEG, LLC is in its twenty-sixth year being a diverse energy efficiency, engineering, environmental and management consulting firm operating principally in the Eastern and Central United States. As a leader in Home Energy Ratings, a winner of multiple Energy Star Awards, and a standout in the construction industry, PEG has provided Home Energy Ratings for over 170,000 homes. We strive to continually improve building energy efficiency and therefore, the quality of homes and life in the communities that we service. Please visit our website at www.pegenv.comto learn more about PEG! WHO ARE YOU? PEG, LLC is seeking a motivated, career, and customer-oriented Help Desk Support Coordinator to join the PEG Team and provide unparalleled support to our PEG Team Members, vendors, and clients while building an exciting and rewarding career. The ideal candidate will be extremely detail-oriented, well organized, and self-motivated with the ability to juggle multiple projects simultaneously and manage time efficiently with limited oversight. Automation Technology functions in a fast-paced and ever-changing environment. The qualified candidate must recognize the significance of working efficiently while constantly staying on top of new technology, updates, and the evolution of automation processes within the company. The successful candidate must have excellent communication skills which will be essential in communicating with multiple personalities, different career specialties, and levels of management. THE ROLE Job Location: This position is based in our main office in Fairfax, VA.
Required Qualifications:
Education/Experience: Associate Degree in Computer Science, Information Technology, or equivalent work experience is required 1 -2 years of professional experience working in a Help Desk Support Role Strong experience with modern Windows-based systems Strong knowledge of troubleshooting Microsoft Office Suite, Office 365 Administration, Software Licensing, OneDrive for Business, and SharePoint Demonstrated ability to prepare comprehensive project documentation (requirements, system design, interface control documents, security, etc.) Familiarity with IT technologies such as networking, security, backup and recovery, and VPN Experience with providing support using and maintaining largescale software systems and/or databases is preferred Working experience with Mobile Device Management Platforms preferred Additional Requirements: Strong time management skills and the ability to establish reasonable and attainable deadlines for resolution Must have strong interpersonal skills necessary to work in a dynamic and fast-paced environment Ability to prioritize and manage several milestones and projects efficiently Must be able to work independently, proactively, and handle multiple support requests at once to address employees' needs as efficiently as possible. Must be solution-oriented with efficient problem-solving skills Strong oral and written communications skills required