PEG, LLC is seeking a motivated, career, and customer-oriented Help Desk Support Coordinator to join the PEG Team and provide unparalleled support to our PEG Team Members, vendors, and clients while building an exciting and rewarding career. The ideal candidate will be extremely detail-oriented, well organized, and self-motivated with the ability to juggle multiple projects simultaneously and manage time efficiently with limited oversight.
Automation Technology functions in a fast-paced and ever-changing environment. The qualified candidate must recognize the significance of working efficiently while constantly staying on top of new technology, updates, and the evolution of automation processes within the company. The successful candidate must have excellent communication skills which will be essential in communicating with multiple personalities, different career specialties, and levels of management.
THE ROLE
Job Location:
This position is based in our main office in Fairfax, VA.
Required Qualifications:
Education/Experience:
Associate Degree in Computer Science, Information Technology, or equivalent work experience is required
1 -2 years of professional experience working in a Help Desk Support Role
Strong experience with modern Windows-based systems
Strong knowledge of troubleshooting Microsoft Office Suite, Office 365 Administration, Software Licensing, OneDrive for Business, and SharePoint
Demonstrated ability to prepare comprehensive project documentation (requirements, system design, interface control documents, security, etc.)
Familiarity with IT technologies such as networking, security, backup and recovery, and VPN
Experience with providing support using and maintaining largescale software systems and/or databases is preferred
Working experience with Mobile Device Management Platforms preferred
Preferred Qualifications:
Additional Requirements:
Strong time management skills and the ability to establish reasonable and attainable deadlines for resolution
Must have strong interpersonal skills necessary to work in a dynamic and fast-paced environment
Ability to prioritize and manage several milestones and projects efficiently
Must be able to work independently, proactively, and handle multiple support requests at once to address employees' needs as efficiently as possible.
Must be solution-oriented with efficient problem-solving skills
Strong oral and written communications skills required
11/19/2024
Essential Functions:
Responsible for coordinating Help Desk support requests to ensure that they are completed on time while documenting resolution steps and actions taken to assist in preventing similar problems from occurring in the future
Work with PEG staff, either in person, virtually, via email, or over the telephone, to help set up technology and/or troubleshoot issues
Perform maintenance on existing software programs, as required, to ensure that programs are working efficiently
Create test cases, debug software issues, and assist in implementing enhancements/updates to existing software
Collaborate with the Automation Team to fully understand each software update and clearly communicate the updates to our internal employees and external clients.
Assist in coordinating automation processes that are currently in place
Responsible for analyzing company and user needs to develop possible solutions via the use of automation
Constantly challenge all automation processes within the organization to increase efficiencies and reduce operating time
Assist with Mobile Device Management including issuing out devices to new hires, replacing devices, exchanging devices through insurance, keeping updated records in the MDM Portal, and troubleshooting device issues with our Field employees
Build new workstations, for office and remote employees, to ensure that employees have the necessary equipment
Maintain existing workstations, as needed, and keep an inventory of all company technology equipment
Update Company Technology Equipment Policies for all employees (Office, Remote, & Field)
Assist in planning, coordinating, and consulting with vendors for hardware/software purchases, product services, and support
Work with IT Contractor and PEG Operations to install and configure computer hardware operating systems and applications and train end-users on how to set up and use new technologies
Work with IT Contractor and PEG Operations to troubleshoot system and network problems, diagnosing and solving hardware or software faults
Contribute to team effort by cross-training in multiple departments to assist in the completion of project deadlines, as needed
Assist Administrative Support Team, as needed, in answering phone calls
Handle sensitive information in a confidential manner
Carry out other administrative tasks as needed such as mail distribution (USPS/FedEx), processing documents (i.e. letters, correspondence, reports, agendas, minutes), maintaining records with effective filing systems, and other related items.
Maintain professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks.
