AI Product Manager
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Posted 30+ days ago
AI Product Manager
MSPBots - Illinois (Chicago)
Role Overview We are seeking an experienced AI Product Manager to join our fast-growing team. You will own the end-to-end lifecycle of AI-powered products, from ideation through launch and iteration. Your primary focus will be to drive the development, release, and continuous improvement of AI apps—such as ticket triage, ticket QA, sentiment analysis, and conversational BI—ensuring they deliver measurable value to our MSP clients. Key Responsibilities · Product Ownership: Lead the strategy, roadmap, and execution for AI-powered apps, including ticket triage, ticket QA, and sentiment analysis, ensuring alignment with company goals and client needs. · Cross-functional Collaboration: Work closely with engineering, data science, design, marketing, and sales to deliver high-quality products on schedule. · Client-Centric Development: Engage with MSP clients and internal stakeholders to gather requirements, validate product value, and ensure exceptional user experience. · Market Analysis: Monitor industry trends, competitor offerings, and customer feedback to inform product strategy and feature prioritization. · Performance Tracking: Define and track key product metrics, using data-driven insights to guide product improvements and report on outcomes. · Documentation & Training: Ensure clear product documentation and support materials are available for both internal teams and clients. · Prototyping & Iteration: Lead rapid prototyping and MVP releases, especially for new AI-driven features and apps, leveraging client feedback for continuous improvement.
Required Qualifications:
3+ years of product management experience, preferably in SaaS, AI, or automation products. · Demonstrated success managing GenAI/ML-powered/AI agents products from concept to launch. · Strong technical acumen and experience working with data science and engineering teams. · Experience with cloud AI platforms (Azure OpenAI, AWS) and usage-based billing models is highly desirable. · Excellent communication, collaboration, and client management skills. · Analytical mindset with a passion for data-driven decision-making. · Experience working in agile environments and managing multiple priorities.