Help Desk Support Coordinator
Posted 1 day ago
Help Desk Support Coordinator
PEG LLC - Virginia (Fairfax)
WHO ARE YOU? PEG, LLC is seeking a motivated, career-driven, and customer-oriented Help Desk Support Coordinator to join the PEG Team. In this role, you will provide exceptional support to PEG Team Members, vendors, and clients, while building an exciting and rewarding career. The ideal candidate will be detail-oriented, well-organized, and self-motivated, capable of managing multiple projects simultaneously with limited oversight. As part of the Automation Team, the Help Desk Support Coordinator will thrive in a fast-paced, dynamic environment. The position requires staying current on new technology, software updates, and evolving automation processes to ensure efficient operations. The coordinator will manage Help Desk requests, troubleshoot system and software issues, and collaborate with the Automation Team on updates and enhancements. They will also manage mobile device support, assist with vendor services, and analyze automation needs to improve operational efficiency. Key responsibilities include cross-departmental support, administrative tasks, and maintaining confidentiality. Excellent communication skills are crucial for interacting with diverse teams and various management levels. Ongoing professional development is essential to stay up-to-date with industry trends and technology advancements. THE ROLE Job Location: This position is based in our main office in Fairfax, VA.
Required Qualifications:
Education/Experience: Associate Degree in Computer Science, Information Technology, or equivalent work experience is required 1 -2 years of professional experience working in a Help Desk Support Role Strong experience with modern Windows-based systems Strong knowledge of troubleshooting Microsoft Office Suite, Office 365 Administration, Software Licensing, OneDrive for Business, and SharePoint Demonstrated ability to prepare comprehensive project documentation (requirements, system design, interface control documents, security, etc.) Familiarity with IT technologies such as networking, security, backup and recovery, and VPN Experience with providing support using and maintaining largescale software systems and/or databases is preferred Working experience with Mobile Device Management Platforms preferred Additional Requirements: Strong time management skills and the ability to establish reasonable and attainable deadlines for resolution Must have strong interpersonal skills necessary to work in a dynamic and fast-paced environment Ability to prioritize and manage several milestones and projects efficiently Must be able to work independently, proactively, and handle multiple support requests at once to address employees' needs as efficiently as possible. Must be solution-oriented with efficient problem-solving skills Strong oral and written communications skills required